Returns

RETURN & EXCHANGE POLICY

In compliance with Australian Consumer Law, Ayla + Oak is not required to provide a refund or exchange if you make a wrong selection, need a different size or change your mind. This includes payments made with AfterPay. 

If there is a major fault with the style you've purchased, we will offer to repair or replace it where available. If we cannot repair or replace the style, we will offer an online credit note or refund.  All claims for faulty styles are assessed on an individual basis, and the outcome of a refund is at Ayla + Oak's discretion. 

Unfortunately, we do not offer exchanges due to the fast turn over of product. We recommend using your Online Credit Note to purchase an alternative size or product. 


Credit Notes have no expiry date. You will be provided with an Online Credit Note less the cost of any postage you paid when placing your order (if postage was applicable).

 

RETURNS ADDRESS

If you need to return an item back to us, please send it to the address listed below:
AYLA + OAK RETURNS
PO BOX 462
KOGARAH NSW 2217
AUSTRALIA
We aim to process all returns within 2-5 business days of receiving your return. Upon completion an email will be sent to you with your online credit note/e-gift card for you to use. During sale periods and public holidays we ask to allow for an extra 1-2 business days for the returns process.

We do not accept responsibility for items that are lost or damaged when being sent back to us (we recommend keeping a copy of the tracking number). 

Due to the fast turnover of our stock, we do not provide exchanges or hold styles - we recommend using your online credit to purchase a new size or product. 

FAULTY ITEMS

If you believe your garment has a fault, please email our friendly customer service team at info@aylaandoak.com. Upon receiving your request we will handle this with high priority to arrange the best possible course of action.

WHAT CANNOT BE RETURNED?

  • Items that are marked as "Final Sale" on the product page description 
  • Swimwear, Jewellery (Earrings / Necklaces), Undergarments - due to hygiene reasons

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