In compliance with Australian Consumer Law, Ayla + Oak is not required to provide a refund or exchange if you make a wrong selection, need a different size or change your mind. This includes payments made with AfterPay. If there is a major fault with the style you've purchased, we will offer to repair or replace it where available. If we cannot repair or replace the style, we will offer an online credit note or refund. All claims for faulty styles are assessed on an individual basis, and the outcome of a refund is at Ayla + Oak's discretion. Unfortunately, we do not offer exchanges due to the fast turn over of product. We recommend using your Online Credit Note to purchase an alternative size or product.
Credit Notes have no expiry date. You will be provided with an Online Credit Note less the cost of any postage you paid when placing your order (if postage was applicable).
We do not accept responsibility for items that are lost or damaged when being sent back to us (we recommend keeping a copy of the tracking number). Due to the fast turnover of our stock, we do not provide exchanges or hold styles - we recommend using your online credit to purchase a new size or product.
If you believe your garment has a fault, please email our friendly customer service team at firstname.lastname@example.org. Upon receiving your request we will handle this with high priority to arrange the best possible course of action.
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