Delivery - Ayla + Oak

ORDERS WITHIN AUSTRALIA 

Orders Over $40 - FREE Shipping for all Australian orders

Orders Under $40 - Flat Rate $5.99 Shipping 

METRO AREAS: please expect your parcel to arrive within 1-2 Business Days after dispatch

REGIONAL AREAS: please expect your parcel to arrive within 2-4 Business Days after dispatch

 

INTERNATIONAL ORDERS

NEW ZEALAND
All New Zealand orders over $100 AUD receive FREE standard shipping (4-6 business days). Shipping for orders under AUD $100 is available for AUD $10 per order (1-5 business days). All orders will be sent via express courier international. 
USA & CANADA 
All US orders over AUD $120 are eligible for FREE shipping. Standard shipping for orders under AUD $120 is available for AUD $15 (6-13 working days).
UNITED KINGDOM
All UK orders over AUD $120 are eligible for FREE shipping. Standard shipping for orders under AUD $120 is available for AUD $15 ( 6-13 working days).
SINGAPORE 
All Singapore  orders over AUD $120 are eligible for FREE shipping. Standard shipping for orders under AUD $120 is available for AUD $15 ( 6-13 working days).
ALL OTHER COUNTRIES

For all other countries that we ship to, we currently have a flat rate shipping fee of $15. Countries that we ship to include:

American Samoa, Austria, Bangladesh, Belgium, Bhutan, Brunei Darussalam, Cambodia, Canada, China, People’s Republic of Cocos (Keeling) Islands, Cook Islands, Denmark, Fiji, Finland, France, French Polynesia, Germany, Greece, Guam, Guernsey, Hong Kong, Iceland, India, Indonesia, Ireland, Isle of Man, Italy, Japan, Jersey, Kazakhstan, Kiribati, Korea, Republic of (South K.), Lao, People’s Democratic Rep Luxembourg, Macau, Malaysia, Maldives, Micronesia, Mongolia, Myanmar, Nauru Republic of, Nepal, Netherlands, New Caledonia, Niue, Norfolk Island, Northern Mariana Islands, Norway, Pakistan, Palau Republic of, Papua New Guinea, Philippines, Republic of the Portugal, Samoa, Singapore, Solomon Islands, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Timor-Leste (East Timor) Tonga Tuvalu, United Kingdom, United States of America, Vanuatu, Vietnam

CUSTOMS TAXES

Please note that we are not responsible for another country's taxes or customs charges which may be imposed when your parcel is delivered, nor any delays in transit. Ayla + Oak is not responsible for any charges incurred for receiving orders internationally, and any customs charges and taxes (including VAT) are payable by the receiver. 

We will not accept parcels back for a refund where the customer has chosen to reject customs charges, as these are the responsibility of the customer. 

INCORRECT ADDRESS
Please ensure that the postal address provided at checkout is your correct. It is your responsibility to provide the correct delivery address for their order. If the wrong delivery address is provided, Ayla + Oak will not refund your order or offer a replacement.

 

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